Terms & Conditions
By creating an account or using our site, you are legally bound by the terms below. They apply together with the privacy policy, the cookie policy and the specific rules for each individual promotion. The English version is the binding one – translations are provided for convenience only.
Age limit and legality
You must be of legal gambling age in your province — 18 or 19 depending on where you live — to use the service. It is your own responsibility to know the online gambling laws in the jurisdiction you are in, and by registering you warrant that you are playing lawfully. If online gambling becomes illegal where you live, you must close the account immediately. Some game providers block their games in certain countries — this includes NetEnt titles, which are not available to Canadian players.
Your account
The account must be registered in your own, correct name. Only one account is permitted per person, household, phone number, email address and IP address. If you create duplicate accounts, all actions on them become void, promotions are cancelled, winnings forfeited and the accounts closed with no possibility of reopening.
Your username and password are your responsibility alone. Any action performed with the correct login details is treated as yours, even if someone else has used them. The account cannot be sold, transferred or given away.
To close the account, send an email to [email protected]. The account can only be closed when the balance is zero and no withdrawals are being processed — if you request closure with a positive balance or pending withdrawals, the funds are voided.
Verification
We require full ID, proof of address and documentation of ownership of the payment method. The documents must be submitted within 30 days of the request, otherwise the account may be suspended or closed permanently. We normally process them within 10 days. We may also use third-party verification services, credit reference agencies and phone or facial verification.
Deposits and withdrawals
The account balance is not a bank account: it is not insured, earns no interest and cannot be used as security. Customer funds are nevertheless kept separate from the company’s own funds in dedicated client accounts, so your money is protected in the event of insolvency.
Withdrawals are normally processed through the same payment method used for the deposit. The finance department handles requests within 3 business days, Monday to Friday between 06:00 and 17:00 GMT. You can have up to three pending withdrawals at a time.
Withdrawal limits depend on your VIP level, which is calculated from your activity over the past 90 days:
| VIP level | Per day | Per month |
| Level 1 | $5,000 | $70,000 |
| Level 2 | $5,000 | $100,000 |
| Level 3 | $8,000 | $120,000 |
| Level 4 | $10,000 | $150,000 |
| Level 5 | $20,000 | $200,000 |
All deposited funds must be wagered at least once (x1) before withdrawal. If you wager less than the deposit amount, we may void the winnings and retain 10% of the last deposit as a transaction cost — a minimum of $50 — plus 15% in commission for bank card or bank transfer. We also require a minimum monthly turnover of $200 within the calendar month you request the withdrawal.
Refunds
As a general rule we offer no refund of deposited funds. Under exceptional circumstances — typically technical faults on the site or in the payment solution — we may consider it, but the request must come within 24 hours of the transaction. If the deposit has already been used to place a game, it cannot be refunded. On a refund, bonuses and any winnings are deducted before the amount is calculated.
Inactive accounts
If you do not log in for 180 days, the account is considered inactive, and we charge $50 per month as an administration fee. If the balance is lower than $50, the whole amount is charged. Once the balance reaches zero, no further fees apply.